Shipping & Returns
Shipping Policy
At DAG STONES CO, we are committed to ensuring that your orders are shipped in a timely manner and are well-packaged to preserve the quality of our products. We strive to provide clear and transparent shipping methods and costs to build trust and loyalty among our customers.
When it comes to packaging, we take great care to ensure that your items are securely protected during transit. Our aim is to deliver your order in perfect condition, reflecting our dedication to your satisfaction.
We understand the importance of your trust in us, and we are dedicated to providing you with a seamless shipping experience.
Return & Exchange Policy
Our return and exchange policy is designed to give you confidence in your purchases. If, for any reason, you are not satisfied with your product, we are here to assist you.
We want you to shop with assurance, knowing that you can return or exchange items easily if they don’t meet your expectations. Our aim is to provide a straightforward and hassle-free process for your peace of mind.
At DAG STONES CO, we value your satisfaction and are committed to ensuring that you are delighted with your purchases. We are here to help you with any concerns or inquiries regarding our return and exchange policy.
We hope you love your product, but if for any reason you are not satisfied with your purchase, you can return it.
Eligibility: Returns are accepted within 14 days of delivery.
Condition: The candle must be unused and in its original packaging.
How to Return: Please email us at info@dagstones.co to initiate the return process.
Once we receive the returned item and confirm it meets the conditions, we’ll process your refund.
Please note, shipping costs for returns are the responsibility of the customer.
Tax is included in the price