FAQ
Frequently Asked Questions
What are your candles made of?
What are the benefits of soy wax candles?
What types of crystals are used in your candles?
Do you use synthetic fragrances in your candles?
How do I use and care for my crystal candle?
To get the most out of your crystal candle:
Trim the cotton wick to 1/4 inch or the wood wick to 1/8 inch before each use.
Allow the candle to burn for 2-3 hours the first time you light it to ensure an even melt pool and prevent tunnelling
Remove large crystals that appear near the wick while burning to prevent obstruction of the wax.
How do I use the crystals?
There are many ways how you can use crystals:
Place the crystals in a bowl of salt or under moonlight to cleanse and recharge their energy.
Display the crystals around your home for both aesthetic appeal and their energetic benefits.
Use the crystals in crystal grids to amplify their energy and set specific intentions.
Carry the crystals in your pocket or purse to keep their energy with you throughout the day.
Incorporate the crystals into your wellness routines, such as placing them on your body during relaxation or healing sessions.
Hold the crystal during meditation to enhance your practice and focus on its specific properties.
Are your candles vegan and cruelty-free?
Yes, all our candles are vegan and cruelty-free. We do not use any animal products or test on animals.
Do you offer international shipping?
Currently, we only ship within the UK. We are working on expanding our services to include international shipping and will update our customers once it becomes available.
How can I place an order?
You can place an order directly through our website. Simply browse our collection, add your favourite candles to your cart, and proceed to checkout. We accept major credit cards and PayPal.
What are your shipping options and delivery times?
We offer standard and express shipping options within the UK. Standard shipping typically takes 3-5 business days, while express shipping can expedite delivery to 1-2 business days.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your candle, you can return it within 14 days of receipt for a full refund, provided it is unused and in its original packaging. Please use our contact form and we would be happy to help.
Are your candles safe to use around pets and children?
While our candles are made from natural ingredients and are generally safe, we recommend keeping them out of reach of pets and children and never leaving a burning candle unattended.
How can I contact you if I have more questions?
You can reach us through the contact form, email or through social media. We are here to assist you with any inquiries or concerns.
FAQ
Frequently Asked Questions
Our candles are made from 100% natural soy wax and are infused with high-quality essential oils and crystals. We offer both cotton and wood wicks, ensuring a clean and unique burn experience.
Soy wax is eco-friendly, biodegradable, non-toxic and burns cleaner than traditional paraffin wax. It produces less soot, ensuring a healthier environment and a longer-lasting candle.
Our candles feature a variety of crystals, including amethyst, obsidian, red jasper, Citrine, clear quartz, rose quartz, blue apatite and many more.
No, we use only pure essential oils to scent our candles.
To get the most out of your crystal candle:
Trim the cotton wick to 1/4 inch or the wood wick to 1/8 inch before each use.
Allow the candle to burn for 2-3 hours the first time you light it to ensure an even melt pool and prevent tunnelling
Remove large crystals that appear near the wick while burning to prevent obstruction of the wax.
There are many ways how you can use crystals:
Place the crystals in a bowl of salt or under moonlight to cleanse and recharge their energy.
Display the crystals around your home for both aesthetic appeal and their energetic benefits.
Use the crystals in crystal grids to amplify their energy and set specific intentions.
Carry the crystals in your pocket or purse to keep their energy with you throughout the day.
Incorporate the crystals into your wellness routines, such as placing them on your body during relaxation or healing sessions.
Hold the crystal during meditation to enhance your practice and focus on its specific properties.
Yes, all our candles are vegan and cruelty-free. We do not use any animal products or test on animals.
Currently, we only ship within the UK. We are working on expanding our services to include international shipping and will update our customers once it becomes available.
You can place an order directly through our website. Simply browse our collection, add your favourite candles to your cart, and proceed to checkout. We accept major credit cards and PayPal.
We offer standard and express shipping options within the UK. Standard shipping typically takes 3-5 business days, while express shipping can expedite delivery to 1-2 business days.
We want you to be completely satisfied with your purchase. If you’re not happy with your candle, you can return it within 14 days of receipt for a full refund, provided it is unused and in its original packaging. Please use our contact form and we would be happy to help.
While our candles are made from natural ingredients and are generally safe, we recommend keeping them out of reach of pets and children and never leaving a burning candle unattended.
You can reach us through the contact form, email or through social media. We are here to assist you with any inquiries or concerns.