Terms & Conditions
Customer Care
At Dag Stones Collection, we are committed to providing exceptional customer service.
If you have any questions about our products, your order, or our policies, you can contact us by email at info@dagstonesco.com or through our contact form.
Privacy & Safety
Your privacy and safety are important to us. We collect and process personal data only as necessary to fulfill your orders, deliver our services, and comply with legal requirements.
We use secure third-party payment providers (e.g., Stripe, PayPal) to process transactions safely and do not store your full payment details.
For full details of how we handle your information, please read our [Privacy Policy]
Payment Methods
We accept:
- Credit and Debit Cards (processed securely via Stripe)
- PayPal
Shipping Policy
At Dag Stones Collection, we aim to ship your order quickly and safely so your candles arrive in perfect condition.
Processing time:
Orders are usually prepared and dispatched within 2–3 working days (Monday–Friday).
If we ever anticipate a delay (e.g., during busy holiday periods), we’ll contact you by email.
Delivery options & costs
We primarly ship with Evri for our deliveries as it’s reliable, fully tracked, and offers flexible delivery options.
Evri Standard – fully tracked delivery in 2–5 working days after dispatch.
Free delivery on orders over £40 (Evri Standard only).Evri Next Day – fully tracked next-working-day delivery after dispatch.
If you would prefer a different carrier, please let us know after placing your order by emailing info@dagstones.co – we will do our best to accommodate your request.
Shipping costs for each option are shown at checkout before you complete your purchase.
Return & Exchange Policy
Our return and exchange policy is designed to give you confidence in your purchases.
We want you to shop with assurance, knowing that you can return or exchange items easily if they don’t meet your expectations. Our aim is to provide a straightforward and hassle-free process for your peace of mind.
At Dag Stones Collection, we value your satisfaction and are committed to ensuring that you are delighted with your purchases. We’re here to help with any concerns or questions regarding our return and exchange policy.
If, for any reason, you are not satisfied with your purchase, you can return it:
Eligibility: Returns are accepted within 14 days of delivery.
Condition: The candle must be unused, unlit, and in its original packaging.
- Damaged or faulty items: If your order arrives damaged or faulty, please contact us within 48 hours of delivery and attach clear photos of the damage. This helps us process a replacement or refund quickly.
How to return: Please email us at info@dagstones.co to initiate the return process. We will provide you with the return address and instructions.
Refunds: Once we receive and inspect the returned item and confirm it meets the return conditions, we will process your refund to the original payment method.
Return shipping: Customers are responsible for the cost of return shipping unless the item is faulty or damaged.
Intellectual Property
All content on our site (text, images, designs, logos) belongs to Dag Stones Collection. You may not copy or reuse it without permission.
